FAQ

F A Q

 

Q1. Is the hair virgin unprocessed?

A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

 

Q2. Will the hair shedding or tangle?

A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.

 

Q3. Why the hair has grey hair?

A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle

 

Q4. How long is the processing and shipment time?

A: There will be a 24-hour payment verifying time by aliexpress, we will ship the goods within 24 hours after the verifying time, shipment will take 3-5 days.

 

Q5. Why my order is frozen? What can I do?

A: It is payment security problem, please check with your bank why they block payment on aliexpress.

 

Q6. I cancelled my order, why I still do not receive the refund?

A: After the order is cancelled, it takes about 7 working days for aliexpress to process the refund.



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